How to Book a JTA Connexion Paratransit Ride
Reserve at least one day ahead with exact addresses, appointment time, mobility details, and a realistic return plan.
Start here
Eligible Connexion riders can call 904-265-6999. JTA lists daily reservation hours and allows bookings one to seven days ahead; exact fare is required when boarding.
Daily, 8 a.m.–5 p.m.; reserve 1–7 days ahead
See current reservations and faresWhat to have ready
- Connexion rider information
- Exact pickup and destination addresses
- Appointment and return times
- Mobility device, attendant, companion, and accessibility details
Words you can use
“I need a Connexion trip for [date]. Please repeat the addresses, pickup window, fare, and return-trip details.”
Steps in order
- 1
Book at least one day ahead.
- 2
Plan arrival around the appointment time.
- 3
Confirm attendant, companion, mobility device, and fare.
- 4
Keep confirmation information and cancel promptly if plans change.
If the first answer is no or wait
Document a late, missed, or unsafe trip and call Connexion Customer Service at 904-265-8928.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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