When to Call 211 vs. Jacksonville 630-CITY
Use 211 for community and crisis referrals; use 630-CITY for Jacksonville and Duval government services and requests.
Start here
Dial 211 or 904-632-0600 for free 24/7 health, human-service, crisis, and veterans referrals. Call 904-630-CITY (2489) for city and consolidated Duval government information or service requests.
24/7; alternate 904-632-0600; text Hello to 211904
See 211 optionsWhat to have ready
- Duval ZIP code
- One-sentence description of the need
- Deadline, shutoff, eviction, discharge, or safety concern
- Preferred language and accessibility needs
Words you can use
“I am in Duval County ZIP code [ZIP] and need [specific help]. Which program owns this, is it accepting applications, and what begins the process?”
Steps in order
- 1
Use 211 for broad community referrals and crisis support.
- 2
Use 630-CITY for Jacksonville government routing and service requests.
- 3
Ask for the direct program, next step, and document list.
- 4
Call 911 for immediate danger or a medical emergency.
If the first answer is no or wait
If a referral fails, call back with the reason and request another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
Search all 20 local guides.
Find the next task, phone number, and script.