Sometimes a plan isn't enough. You need someone to help carry it.
I can coordinate the calls, forms, follow-ups, and loose ends for you or your family. I learn the full situation, organize the next steps, and keep track of what is confirmed, pending, or stuck.
What this actually is
You send a short written overview. I reply by email within two business days with the clearest option, scope, and price. If we work together, I handle the agreed-upon calling, organizing, tracking, and written follow-up so you are not managing every loose end alone.
Hi, I'm Claire.
I'm a Brevard County writer, resource researcher, and non-clinical patient advocate. I built Sunshine Support Network because families are often handed phone numbers and paperwork when what they really need is someone to put the steps in order.
I help turn a messy situation into a working plan: who needs to be called, what to ask, what is still missing, and when to follow up. When something belongs with a doctor, attorney, benefits counselor, accredited VSO, or another licensed professional, I say that clearly and help you get to the right door.
Who this is for
- Someone is coming home from a hospital or rehab and the equipment, home health, rides, or follow-ups aren't actually arranged yet.
- You live out of state and you're trying to run a Florida care situation over the phone between meetings.
- A benefit application has stalled, been denied, or disappeared into a waitlist and nobody will tell you where it stands.
- There's no family nearby, or you're a solo ager arranging your own support and want one person who knows the whole picture.
- You've been the one holding all of it for months and you're out of capacity.
Who this isn't for: anyone who needs medical care, legal representation, financial advice, or an eligibility decision. I'll tell you plainly when the right next step belongs with a clinician, attorney, financial professional, accredited VSO, or government agency.
Pricing, before you have to ask for it
You can use the free plan without buying anything. Paid options are for people who want tailored written guidance or help carrying the work. Every Advocate engagement is scoped and priced in writing before work begins.
Getting Started Care Assessment
A deep intake, a written situation summary, and a clear plan showing who needs to do what next. Most families start here.
Starting at $350One timeBenefits Push
Help organizing and moving one or two benefit applications forward, including the documents, the submissions, and the follow-up trail.
Starting at $600One timeDischarge Sprint
Focused coordination over one to two weeks when someone is coming home and the equipment, care, rides, or follow-ups aren't ready.
Starting at $1,200One to two weeksIn Your Corner
Ongoing coordination for long-distance families, solo agers, and situations that keep changing month after month.
Starting at $250Per monthNot sure yet? The free First-Step Plan costs nothing and may be all you need. Plenty of people never hire an advocate, and that's a fine outcome.
What I do, and where my role stops
What I can do
- Coordinate agencies, benefits screenings, meals, rides, respite, equipment, and home support
- Make calls on your behalf with the appropriate signed authorization
- Prepare questions, organize records, and keep a dated call log with names and reference numbers
- Track waitlists, deadlines, and pending items so nothing lapses quietly
- Attend appointments by phone, video, or in person as a second set of ears
- Report back to the family in plain English, so everyone is working from the same page
- Work beside doctors, social workers, attorneys, VSOs, and financial professionals
Where my role stops
- I don't give medical, legal, financial, insurance, or benefits advice
- I don't diagnose, make clinical decisions, or promise eligibility
- I don't file VA claims or represent anyone before the VA — that requires accreditation, and accredited help is free
- I don't provide hands-on care or operate as a home-care agency
- I don't monitor emergencies. This is not a crisis line.
- I don't take referral fees from providers I recommend
What you can expect before work begins
You may be considering written authorization for someone to speak with agencies about you or someone you care about. That deserves a clear process and inspectable work.
What this looks like in practice
Rehab discharge on Thursday, nothing arranged
Imagine a person in another state gets two days' notice that a parent is coming home. The hospital has "sent referrals," but nobody has confirmed whether the hospital bed will arrive, whether home health accepted the case, or who is covering the first night.
The work would be to confirm the equipment supplier and delivery window, get the home health agency's direct number and first-visit date, identify what was ordered versus what the family still has to arrange, and put the gaps in writing.
The written handoff would show what is confirmed, what is not, who owns each next step, and who to call if something slips.
How it starts
- 1
You send the application below. A short overview is enough — no medical records, no ID numbers, no insurance member numbers.
- 2
I read it and reply by email, usually within two business days, with the clearest next option and what it would cost. If the honest answer is that you don't need me, I'll say so and point you somewhere free.
- 3
If we move forward, you get a written scope, price, timing, and communication plan before any paid work starts.
- 4
Calls on someone else's behalf require the appropriate signed authorization. I'll tell you exactly which form and why.
- 5
I work the plan and report back in writing. You always know what's been done, what's pending, and what's next.
Before you apply
What is a non-clinical patient advocate?
A non-clinical advocate organizes a care situation, coordinates calls with the appropriate signed authorization, tracks applications and deadlines, and reports back in plain language. The role does not include medical, legal, financial, insurance, or benefits advice.
Do I have to get on a sales call?
No. You apply in writing and receive a reply by email. If the work is a fit, you receive the scope, price, timing, and communication plan in writing before paid work begins.
Is this available outside Brevard County?
The free Sunshine Support Network guides cover all 67 Florida counties. Hands-on Sunshine Advocate coordination is currently limited to Brevard County.
Can you file a VA claim for me?
No. VA claims and representation belong with an accredited County Veteran Service Officer or another accredited representative. Those services are available free.
What does it cost?
A written Personal Review is $149. Advocate coordination starts at $250, with the package price and scope confirmed in writing before work begins.