How to Apply for JTA Connexion ADA Paratransit
Apply based on disability-related barriers that prevent use of accessible fixed-route transit, not diagnosis alone.
Start here
Call the JTA Eligibility and Training Center at 904-265-6001, option 3. Complete the ADA application and schedule the required interview or functional assessment.
Monday–Friday, 8 a.m.–5 p.m.; option 3
Open current applicationsWhat to have ready
- Identification and contact information
- Functional barriers to reaching stops, waiting, riding, or navigating
- Mobility device and communication needs
- Medical or professional documentation requested by the application
Words you can use
“I need the current Connexion ADA application. My disability prevents fixed-route use because [functional barriers]. What documents, interview, and assessment are required?”
Steps in order
- 1
Choose the ADA application rather than the TD form unless JTA directs otherwise.
- 2
Describe travel barriers under different conditions.
- 3
Submit the application and schedule the assessment.
- 4
Read the decision for conditions, expiration, and appeal rights.
If the first answer is no or wait
Call with the submission date and ask what is missing; request the decision and appeal instructions in writing.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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