How to Apply for Duval County LIHEAP Utility Assistance
Use the Northeast Florida Community Action Agency when an eligible household needs help with a past-due electric bill, deposit, or home-energy crisis.
Start here
Apply online through NFCAA or call its appointment line at 904-362-8052. Appointments depend on available LIHEAP funds and may be scheduled up to 14 days ahead.
Automated scheduling 24/7; live operators 10 a.m.–5 p.m.
Open the LIHEAP applicationWhat to have ready
- Identification and proof of Duval residence
- Current utility bill and shutoff or past-due notice
- Household and income documents
- Benefits or crisis information requested
Words you can use
“I need LIHEAP help for a Duval household. The shutoff or past-due date is [date]. Is funding available, and what complete document list should I use?”
Steps in order
- 1
Apply or schedule as soon as a written notice arrives.
- 2
Collect every required household and income document.
- 3
Keep proof of the appointment and submission.
- 4
Confirm whether the utility requires a separate payment arrangement.
If the first answer is no or wait
Dial 211 for other utility resources and call Legal Aid when a housing or court deadline is involved.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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