How to Get Utility Shutoff Help for a Brevard Senior

What to have in front of you

• Utility bill and shutoff, delinquency, or disconnection notice
• Photo ID and proof of age for the household member 60+
• Proof of household income for all members requested by the provider
• Proof of address and household size
• Utility account number and amount needed to resolve the emergency

What to say when someone answers

“A Brevard household with someone age 60 or older has a documented cooling or heating emergency. The shutoff date is [date]. Please connect me to the EHEAP provider and tell me exactly what documents are needed today.”

Small but useful: Write down the person’s name, the date, the exact next step, and when you should call again.

Do this in order

1. 1

   Call before the shutoff date and state the date in the first sentence.

2. 2

   Ask for the local EHEAP intake route, not only general utility assistance.

3. 3

   Send only through the provider’s approved secure method and keep proof.

4. 4

   Call the utility separately, say an assistance application is pending, and ask what hold or payment arrangement is available.

What happens next

The local provider verifies eligibility and the energy emergency. Approved payments generally go to the vendor, not the household. Funding and maximum crisis benefits can change.