How to Start a Duval County Aging or Disability Needs Screening
Use one local intake call to screen for home help, meals, caregiver support, transportation, benefits, and long-term-care routes.
Start here
Call the ElderSource HelpLine at 888-242-4464 or 904-391-6699. It serves older adults, adults with disabilities, and caregivers in Duval County.
Monday–Friday, 8 a.m.–5 p.m.; local 904-391-6699
See HelpLine servicesWhat to have ready
- Age, Duval ZIP code, phone number, and living arrangement
- Help needed with bathing, meals, movement, medicine, memory, or supervision
- Current family or unpaid help and whether it can continue
- Recent falls, hospital stays, caregiver loss, or urgent changes
Words you can use
“I need a needs screening for a Duval County resident. Please screen for home help, meals, respite, transportation, benefits, and long-term-care options, and tell me which referrals start an application.”
Steps in order
- 1
Lead with the most unsafe task or recent change.
- 2
Ask which programs the screening covers.
- 3
Write down every referral and whether an assessment or waitlist follows.
- 4
Ask when to follow up and what change should trigger a new screening.
If the first answer is no or wait
Ask whether another service can address the urgent task while the preferred program is unavailable.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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