How to Choose Sunshine Bus or Transportation Disadvantaged Service
Compare public bus service with subsidized demand-response transportation before completing the wrong application.
Start here
Call Sunshine Bus at 904-209-3716 for public routes. If age, disability, income, or rural location prevents independent travel, call paratransit customer service at 904-209-3710 for Transportation Disadvantaged screening.
Call for current routes; paratransit eligibility help: 904-209-3710
Compare St. Johns transportation servicesWhat to have ready
- St. Johns County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need transportation from [pickup] to [destination]. Can Sunshine Bus make the trip, or should I apply for Transportation Disadvantaged or rural paratransit service?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Johns County at 904-209-0655 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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