When to Call 211 vs. St. Johns County
Use 211 for community referrals and the county line for St. Johns County departments, programs, and public services.
Start here
Dial 211 or 904-632-0600 for food, housing, utilities, health, caregiving, and other community referrals. Call St. Johns County at 904-209-0655 when the request belongs to county government.
Monday–Friday, 8 a.m.–5 p.m.; 211 is available 24/7
Open county contact informationWhat to have ready
- St. Johns County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am in St. Johns County ZIP code [ZIP] and need [specific help]. Is this a county service or a community referral, and which current program owns the next step?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Johns County at 904-209-0655 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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