How to Book a St. Johns County Paratransit Ride
Reserve after eligibility and confirm the pickup window, return trip, mobility needs, fare, and cancellation rules.
Start here
Approved riders should call 904-209-3714 for demand-response paratransit. Give the exact pickup and destination addresses, appointment time, mobility-device or attendant information, and return-trip plan.
Call for current reservation windows, fares, and cancellation rules
See county transportation optionsWhat to have ready
- St. Johns County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am an approved paratransit rider and need a trip on [date]. Please confirm the pickup window, return trip, mobility-device information, fare, and cancellation rule.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Johns County at 904-209-0655 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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