How to Apply for St. Johns County Paratransit
Apply when disability, age, income, or rural location prevents a resident from using another transportation option.
Start here
Call Council on Aging Transportation customer service at 904-209-3710 for the current eligibility form and application help. Subsidized service requires approval; private-pay transportation may also be available.
Monday–Friday; call for application help and current eligibility rules
Open paratransit forms and instructionsWhat to have ready
- St. Johns County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need St. Johns County paratransit because [disability, age, income, or rural location] leaves me unable to use another transportation option. What application and verification are required?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Johns County at 904-209-0655 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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