How to Request Mobile Crisis Help in Duval County
Request a 24/7 mobile response for a child or adult when the behavioral-health crisis is urgent but not an immediate 911 emergency.
Start here
Call the Child Guidance Center Duval Mobile Response Team at 904-982-4911. The Rapid Response program serves all ages across Duval County and can dispatch trained mental-health professionals.
24 hours a day, 7 days a week
See Duval rapid responseWhat to have ready
- Person’s name, age, exact location, and callback number
- What is happening now and what changed
- Weapons, injuries, substances, medical conditions, or immediate risks
- Preferred language, communication needs, and trusted contact
Words you can use
“I am requesting mobile crisis help for a person in Duval County at [location]. The observable behavior and safety concerns are [description]. Immediate danger is/is not present.”
Steps in order
- 1
Call 911 if danger or medical need is immediate.
- 2
Give the exact location and direct callback number.
- 3
Describe observable behavior rather than guessing a diagnosis.
- 4
Ask what to do while waiting and what follow-up exists.
If the first answer is no or wait
Call 988 or 211 if the direct team cannot be reached; if danger becomes immediate, call 911.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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