Duval County · Medicare
How to Get Free SHINE Medicare Counseling in Duval County
Talk with a free, unbiased counselor before changing Medicare coverage or responding to a notice.
Researched by Claire Szewczyk · Sources checked August 9, 2026
Quick answer
Start here
Call ElderSource at 888-242-4464 and ask for a SHINE counselor. Have the Medicare card, current plan, prescription list, and complete notice or bill ready.
Before the call
What to have ready
- Medicare and plan cards
- Complete notice, denial, or bill
- Medication list and pharmacies
- Doctors and services that must remain available
Opening script
Words you can use
“I live in Duval County and need unbiased Medicare counseling about [notice, cost, or plan choice]. Is there a deadline, and what should I have ready?”
The process
Steps in order
- 1
Do not cancel or enroll before checking dates and consequences.
- 2
Ask whether an appeal or enrollment period applies.
- 3
Compare prescriptions, doctors, authorization rules, and total yearly cost.
- 4
Write down the counselor’s name and next step.
Backup route
If the first answer is no or wait
If a deadline is close, state the exact date first and follow the notice’s appeal instructions.
Verification
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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