How to Book a CATConnect Ride in Collier County
Reserve after eligibility and confirm the pickup window, return trip, fare, mobility needs, and cancellation rules.
Start here
Call CATConnect at 239-252-7272. Give the exact pickup and destination addresses, appointment time, mobility device or attendant information, and return-trip plan.
Monday–Friday, 8 a.m.–5 p.m.; confirm current reservation rules
See current CATConnect contactsWhat to have ready
- Collier County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am an eligible CATConnect rider and need a trip on [date]. Please confirm the pickup window, return trip, current fare, mobility-device information, and cancellation rule.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and use Collier 211 or Collier 311 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
Search all 20 local guides.
Find the next task, phone number, and script.