How to Apply for CATConnect ADA Paratransit in Collier County
Complete CATConnect eligibility when disability prevents some or all trips on the fixed-route bus system.
Start here
Call CATConnect at 239-252-7272 for the current application, help completing it, or application status. A completed application includes information from a licensed medical professional.
Monday–Friday, 8 a.m.–5 p.m.
Open CATConnect application informationWhat to have ready
- Collier County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need CATConnect ADA eligibility because disability makes fixed-route transit unusable for [specific trip conditions]. What application, professional verification, and assessment steps apply?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and use Collier 211 or Collier 311 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
Search all 20 local guides.
Find the next task, phone number, and script.