When to Call Collier 211 vs. Collier 311
Use 211 for community referrals and Collier 311 for county departments, programs, and public services.
Start here
Dial 211 or 239-263-4211 for food, housing, utilities, caregiving, health, and other community referrals. Dial 311 or 239-252-4311 when the request belongs to Collier County government.
Dial 311 inside Collier County; county information is also available online
Open Collier County contact optionsWhat to have ready
- Collier County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am in Collier County ZIP code [ZIP] and need [specific help]. Is this a county service or a community referral, and which current program owns the next step?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and use Collier 211 or Collier 311 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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