How to Book SCAT Transportation for a Medical Appointment

What to have in front of you

• Rider name and paratransit eligibility information
• Exact pickup and destination addresses, including building or suite
• Appointment time, how early check-in begins, and expected end time
• Mobility device details and whether a PCA or companions are riding
• A callback number and the name of the medical office

What to say when someone answers

“I need a round trip for a medical appointment. The appointment is at [time], check-in is at [time], and the rider uses [mobility device]. One PCA will travel. What pickup window can you offer, what is the return plan, and what number do we call if the appointment runs late?”

Small but useful: Write down the person’s name, the date, the exact next step, and when you should call again.

Do this in order

1. 1

   Call as soon as the appointment is scheduled. Do not wait until the day before if the time is important.

2. 2

   Give the arrival-by time, not only the appointment time. Confirm the pickup window and fare.

3. 3

   Say whether a personal care attendant is required. SCAT says one PCA rides free; companions pay their own fare and use the same pickup and drop-off.

4. 4

   Write down the reservation confirmation, pickup window, return arrangement, and late-ride number.

What happens next

Paratransit is shared-ride transportation, so the exact requested time may be negotiated. ADA service generally covers eligible trips within three-quarters of a mile of fixed routes during corresponding service hours.