How to Apply for St. Johns County Energy or Utility Assistance
Use county Social Services when a qualifying household has a past-due energy bill or documented financial crisis.
Start here
Call St. Johns County Social Services at 904-209-6140. EHEAP helps eligible households with a resident age 60 or older; limited rental and utility assistance may serve other households with a documented financial crisis.
Monday–Friday, 8 a.m.–6 p.m.; funding and eligibility vary
See EHEAP eligibility and documentsWhat to have ready
- St. Johns County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need utility-assistance screening for a St. Johns County household. The deadline is [date], someone in the home is/is not age 60 or older, and the financial crisis is [describe]. Which application applies?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Johns County at 904-209-0655 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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