Polk County · Transportation

How to Book a Citrus Connection ADA Paratransit Ride

Reserve ahead with exact addresses, appointment time, mobility details, and a realistic return-trip plan.

Researched by Claire Szewczyk · Sources checked August 9, 2026
Quick answer

Start here

Eligible riders can call the Regional Mobility Call Center at 863-534-5500. Citrus Connection says ADA trips may be booked from the day before travel through 14 days ahead.

Regional Mobility Call Center reservationsRegional Mobility Call Center reservations863-534-5500

Monday–Friday, 8 a.m.–5 p.m.; Saturday, 8 a.m.–3 p.m.

See ADA reservation rules

What to have ready

  • ADA rider information and trip date
  • Exact pickup and destination addresses and phone numbers
  • Appointment time and return pickup time
  • Mobility device, attendant, guest, and exact entrance details

Words you can use

“I need an ADA trip for [date]. Please repeat the addresses, pickup window, current fare, return-trip details, and entrance instructions.”

Steps in order

  1. 1

    Reserve no later than the day before the trip.

  2. 2

    Plan around a shared-ride pickup window.

  3. 3

    Confirm attendant, guest, mobility device, and current fare.

  4. 4

    Keep reservation details and cancel promptly if plans change.

If the first answer is no or wait

Document a late, missed, unsafe, or inaccessible trip and call 863-534-5500 with the trip details.

Official sources

Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.

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