How to Apply for Citrus Connection ADA Paratransit
Apply based on disability-related barriers to independently using accessible fixed-route transit, not diagnosis alone.
Start here
Call the Regional Mobility Call Center at 863-534-5500 and request the current ADA paratransit application. Eligibility requires the application and healthcare verification; disability by itself does not automatically qualify someone.
Call for current application help; main Citrus Connection line 855-765-5287
Open ADA eligibility informationWhat to have ready
- Identification and Polk County contact information
- Functional barriers to reaching stops, waiting, riding, or navigating
- Mobility device, attendant, communication, and environmental needs
- Healthcare professional verification requested by the application
Words you can use
“I need the current ADA paratransit application. My disability prevents fixed-route use because [functional barriers]. What sections and healthcare verification must be complete?”
Steps in order
- 1
Describe barriers under different routes, weather, and conditions.
- 2
Have the requested professional complete the verification.
- 3
Keep a complete copy and proof of submission.
- 4
Read the decision for conditions, expiration, and appeal information.
If the first answer is no or wait
Citrus Connection says a determination is due within 21 days after a complete application; if no decision is made, ask about temporary service beginning on day 22. Appeals generally must be filed within 60 days.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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