Palm Beach County · Home care

How to Request Palm Beach Senior Case Management and Home Help

Ask for an assessment and coordinated in-home services when daily tasks have become unsafe.

Researched by Claire Szewczyk · Sources checked August 9, 2026

Quick answer

Start here

Call Palm Beach County Division of Senior Services at 561-355-4746 and request case-management screening or a home visit.

Division of Senior ServicesDivision of Senior Services561-355-4746

Ask about case management and in-home services

See county case-management services

Before the call

What to have ready

Age, address, living arrangement, and emergency contact
Unsafe daily tasks and recent changes
Current caregivers, providers, and services
Income or benefit information requested during screening

Opening script

Words you can use

“I need a case-management assessment for a Palm Beach County senior. The unsafe daily tasks are [list]. Can a case manager screen for in-home help and caregiver support?”

The process

Steps in order

1
Describe function, not only diagnoses.
2
Ask whether a home visit is appropriate.
3
Confirm which referrals are applications and what documents follow.
4
Request reassessment after a major decline or caregiver loss.

Backup route

If the first answer is no or wait

Also call the Area Agency on Aging at 1-866-684-5885 so county and aging-network options are screened.

Verification

Official sources

Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.

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