When to Call Palm Beach 211 vs. County Community Services
Use 211 for crisis and community referrals; use the county call center for county-run rent, utility, senior, veteran, and human-service programs.
Start here
Dial 211 for free 24/7 crisis and community referrals, or text your ZIP code to 898211. Call Palm Beach County Community Services at 833-273-9455 on weekdays for county program screening.
24/7; text ZIP to 898211
See 211 contact optionsWhat to have ready
- Palm Beach ZIP code
- One-sentence description of the need
- Deadline, shutoff, eviction, discharge, or safety concern
- Preferred language and accessibility needs
Words you can use
“I am in Palm Beach County ZIP code [ZIP] and need [specific help]. Which program owns this, is it accepting applications now, and what starts the process?”
Steps in order
- 1
Use 211 for crisis support and broad community referrals.
- 2
Use 833-273-9455 for Palm Beach County Community Services programs.
- 3
Ask for the direct program, next step, and document list.
- 4
Call 911 for immediate danger or a medical emergency.
If the first answer is no or wait
If a referral fails, call back with the reason and request another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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