How to Start a Palm Beach Aging or Disability Needs Screening
Use one local intake call to screen for meals, home help, transportation, caregiver support, and long-term-care routes.
Start here
Call the Area Agency on Aging Helpline at 1-866-684-5885. Describe the hardest daily tasks, what unpaid help exists, and what recently changed.
Monday–Friday, 8 a.m.–5 p.m.
See current contact informationWhat to have ready
- Age, Palm Beach ZIP code, phone number, and living arrangement
- Help needed with bathing, meals, movement, medicine, memory, or supervision
- Current family or unpaid help and whether it can continue
- Recent falls, hospital stays, caregiver loss, or urgent changes
Words you can use
“I need a needs screening for a Palm Beach County resident. Please screen for home help, meals, respite, transportation, and long-term-care options, and tell me which referrals start an application.”
Steps in order
- 1
Lead with the most unsafe task or recent change.
- 2
Ask which programs the screening covers and whether a separate long-term-care screening fits.
- 3
Write down each referral and whether an assessment or waitlist follows.
- 4
Ask when to follow up and what change should trigger a new screening.
If the first answer is no or wait
Ask whether another program can address the urgent task while the preferred service is unavailable.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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