How to Book a Nassau Transportation Disadvantaged Ride
After approval, reserve the shared ride and confirm both legs, fare, pickup window, accessibility details, and cancellation rule.
Start here
Registered riders can call Nassau Reservations at 904-261-0700. Current service information lists weekday service from 6 a.m. to 5 p.m.; confirm the required advance notice and current fare when booking.
Service Monday–Friday, 6 a.m.–5 p.m.; confirm reservation hours and advance notice
See current Nassau service informationWhat to have ready
- Nassau County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am an approved Nassau rider and need a round trip on [date]. Please confirm both addresses, pickup windows, appointment time, fare, mobility or attendant details, and cancellation rule.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Nassau County at 904-530-6010 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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