How to Apply for Nassau Transportation Disadvantaged Service
Apply for shared-ride service when disability, age, income, or lack of transportation prevents access to essential trips.
Start here
Call JTA’s Nassau service at 904-261-0700 or toll-free 800-298-9122 and request the current Transportation Disadvantaged eligibility application. Staff can help Nassau County residents complete the form.
Monday–Friday during business hours; toll-free 800-298-9122
See Nassau eligibility informationWhat to have ready
- Nassau County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need Nassau Transportation Disadvantaged service because [disability, age, income, or another barrier] prevents affordable transportation. Which application and supporting proof are required, and can staff help me complete it?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Nassau County at 904-530-6010 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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