When to Call 211 or Nassau County
Use 211 for community-program matching and the county line for county departments, services, and official local-government questions.
Start here
Dial 211 or call 904-632-0600 for free, 24/7 health and human-service referrals in Nassau County. Call Nassau County at 904-530-6010 when the request belongs to county government.
24/7; alternate 904-632-0600; text Hello to 211904
See Northeast Florida 211 optionsWhat to have ready
- Nassau County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am in Nassau County and need [specific help]. Is this a county service or a community referral, and which current program owns the next step?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Nassau County at 904-530-6010 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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