How to Book a Monroe County Transportation Disadvantaged Ride
After eligibility is active, confirm the advance-notice rule, pickup window, fare, return trip, equipment, and companion rules.
Start here
Call the Guidance/Care Center at 305-434-7660 and choose option 2. The program asks for at least 48 hours’ notice for in-county trips and 72 hours for out-of-county trips; confirm the current rule when booking.
Monday–Friday, 8 a.m.–4 p.m.; choose option 2
Check reservation instructionsWhat to have ready
- Monroe County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“My Monroe County transportation eligibility is active. I need a ride from [address] to [address] for an appointment at [time]. What pickup window, fare, return-trip, equipment, and companion rules apply?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Monroe County at 305-294-4641 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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