How to Apply for Transportation Disadvantaged Service in Monroe County
Apply when disability, age, income, or another qualifying barrier prevents a person from providing or purchasing transportation.
Start here
Call the Guidance/Care Center at 305-434-7660 and choose option 2. It is Monroe County’s Community Transportation Coordinator and can explain the Transportation Disadvantaged application, required verification, fares, and service rules.
Monday–Friday, 8 a.m.–4 p.m.; choose option 2
See eligibility and transportation helpWhat to have ready
- Monroe County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I cannot provide or purchase transportation because of [disability, age, income, or another barrier]. I need trips for [purposes]. How do I start Transportation Disadvantaged eligibility, and what verification is required?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Monroe County at 305-294-4641 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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