How to Book a StarMetro Dial-A-Ride Trip
Reserve after approval and confirm the pickup window, return trip, mobility needs, fare, and cancellation rules.
Start here
Approved riders should call 850-891-5199. ADA and priority CTC trips can be booked up to 14 days ahead and no later than 5 p.m. the day before; same-day requests are not available.
ADA and priority CTC: Monday–Saturday, 8 a.m.–5 p.m.; Sunday, 11 a.m.–5 p.m.
See reservation and rider rulesWhat to have ready
- Leon County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am an approved rider and need a trip on [date]. Please confirm the pickup window, return trip, mobility-device or attendant information, fare, and cancellation rule.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Leon County at 850-606-5300 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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