How to Apply for StarMetro Dial-A-Ride in Leon County
Use one application for ADA paratransit or the Community Transportation Coordinator program when disability, age, income, or another barrier prevents independent travel.
Start here
Call StarMetro Dial-A-Ride customer service at 850-891-5199 and request the current Application for Transportation Assistance. Explain whether the need is ADA paratransit, Transportation Disadvantaged service, or both.
Application help and customer service; Florida Relay 711
Open Dial-A-Ride application informationWhat to have ready
- Leon County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need Dial-A-Ride in Leon County because [functional, age, income, or transportation barrier] prevents independent travel. Which program applies and what verification is required?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Leon County at 850-606-5300 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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