How to Apply for HARTPlus Paratransit
Apply based on disability-related barriers to using HART fixed-route buses, not diagnosis alone.
Start here
Call HART Customer Service at 813-254-4278 and request the current HARTPlus application. Eligibility uses an advance application plus an interview and functional evaluation when needed.
Monday–Friday, 5 a.m.–9 p.m.; weekends 6 a.m.–8 p.m.
Open HARTPlus application informationWhat to have ready
- Contact information and proof of identity
- Functional barriers to reaching stops, waiting, riding, or navigating
- Mobility device and communication needs
- Professional information that explains functional limits
Words you can use
“I need the current HARTPlus application. My disability prevents fixed-route use because [functional barriers]. What originals, interview, and functional evaluation are required?”
Steps in order
- 1
Describe specific travel barriers in different conditions.
- 2
Follow the current rule for original documents; HART says it does not accept copies or faxes.
- 3
Ask whether transportation to the evaluation is needed.
- 4
Keep proof of delivery and read the decision for appeal rights.
If the first answer is no or wait
Call customer service with the submission date and request missing items or appeal instructions in writing.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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