When to Call Hillsborough 211 vs. County Information
Use 211 for crisis and community referrals; use the county information line for Hillsborough government services and programs.
Start here
Dial 211 for free, confidential 24/7 crisis support and community referrals. Call Hillsborough County at 813-272-5900 for county departments, programs, and service requests.
24 hours a day, 365 days a year
See 211 servicesWhat to have ready
- Hillsborough ZIP code
- One-sentence description of the need
- Deadline, shutoff, eviction, discharge, or safety concern
- Preferred language and accessibility needs
Words you can use
“I am in Hillsborough County ZIP code [ZIP] and need [specific help]. Which program owns this, is it accepting applications now, and what starts the process?”
Steps in order
- 1
Use 211 for crisis support and broad community referrals.
- 2
Use 813-272-5900 for county government routing.
- 3
Ask for the direct program, next step, and document list.
- 4
Call 911 for immediate danger or a medical emergency.
If the first answer is no or wait
If a referral fails, call back with the reason and request another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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