How to Book a Clay Community Transportation Flex Trip
Use a regular line or request a route deviation, then confirm the pickup, destination, fare, and return plan.
Start here
Call Clay Community Transportation reservations at 904-284-5977. Flex pickups may be available up to three-quarters of a mile from a line when the schedule allows; service runs Monday through Friday, 6 a.m. to 7 p.m.
Monday–Friday service, 6 a.m.–7 p.m.; no weekend or holiday service
See CCT routes and Flex serviceWhat to have ready
- Clay County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need a Clay Community Transportation trip on [date]. Which line serves the trip, is a Flex deviation available, and what are the pickup time, return plan, exact fare, and mobility-device rules?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Clay County at 904-269-6300 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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