How to Apply for RTS Plus ADA Paratransit in Alachua County
Apply based on the disability-related barriers that prevent use of fixed-route transit, then confirm the current service area.
Start here
Call RTS customer service at 352-334-2600 or the RTS ADA Coordinator at 352-393-7826 and request the current ADA paratransit eligibility application. RTS Plus serves eligible trips within three-quarters of a mile of the fixed-route area.
City business hours; RTS customer service 352-334-2600
Open RTS ADA informationWhat to have ready
- Alachua County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need the current RTS Plus eligibility application. My disability prevents fixed-route travel because [functional barriers]. What verification is required, and is my regular trip inside the service area?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Alachua County at 352-374-5204 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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