How to Apply for EHEAP Utility Assistance for a Florida Senior
EHEAP serves low-income households with at least one person age 60 or older during a home-energy emergency.
Start here
Contact the EHEAP provider serving the household’s county or call the Elder Helpline at 800-963-5337 for the correct local intake. There is not one universal statewide online application.
What to have in front of you
- Proof someone in the household is age 60 or older
- Utility bill and emergency or shutoff notice
- Income proof for household members
- Photo ID, address, and account number
- Documentation of a health or cooling risk, if relevant
What to say when someone answers
“Our household includes someone age 60 or older and we have a home-energy emergency. Who handles EHEAP in [county], is intake open, and what documents are required?”
Small but useful: Write down the person’s name, the date, the exact next step, and when you should call again.
Do this in order
- 1
Call the Elder Helpline or local ADRC for the provider.
- 2
Confirm the provider’s definition of an energy emergency and intake method.
- 3
Submit the exact document package and save proof.
- 4
Ask how the provider communicates a pledge or payment to the utility.
What happens next
The local provider verifies age, income, household, utility, and emergency requirements and determines assistance subject to available funds.
If they say “we’ll put you on the list”
Ask about LIHEAP, a utility payment arrangement, 211 emergency funds, and cooling assistance. An EHEAP application alone may not stop disconnection.
Official sources
- Florida Department of Elder Affairs — EHEAP
- Florida Department of Elder Affairs — housing and utility assistance
- Florida Aging and Disability Resource Centers
Checked August 23, 2026. Programs, hours, funding, and enrollment lists can change. Confirm details directly before relying on them.