When to Call 211 vs. Volusia County Government
Use 211 for community and social-service referrals; use the county line for government departments, programs, and records.
Start here
Dial 211 or call 386-253-0563 for free, confidential, 24/7 community referrals. Call Volusia County at 386-736-2700 for county departments, programs, and government information.
What to have ready
- Volusia County ZIP code
- One-sentence description of the need
- Deadline, shutoff, eviction, discharge, or safety concern
- Preferred language and accessibility needs
Words you can use
“I am in Volusia County ZIP code [ZIP] and need help with [need]. Which current program serves this ZIP, what starts intake, and what should I bring?”
Steps in order
- 1
Call 211 for food, housing, utilities, caregiving, health, and other community referrals.
- 2
Call 386-736-2700 for county departments and government programs.
- 3
Ask for the direct program name, number, and current eligibility screen.
- 4
Call back if a referral is closed or no longer serves the ZIP.
If the first answer is no or wait
Tell 211 exactly what did not work and ask for another current option. Call 911 for immediate danger or a medical emergency.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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