How to Start a St. Johns County Aging or Disability Needs Screening
Use one regional intake call to screen for home help, meals, caregiver support, transportation, benefits, and long-term-care routes.
Start here
Call the ElderSource HelpLine at 888-242-4464. It is the Aging and Disability Resource Center serving older adults, adults with disabilities, and caregivers in St. Johns County.
Monday–Friday, 8 a.m.–5 p.m.; translation and Florida Relay 711 are available
See HelpLine servicesWhat to have ready
- St. Johns County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need a needs screening for a St. Johns County resident. Please screen for home help, meals, respite, transportation, benefits, and long-term-care options, and tell me what starts each application.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Johns County at 904-209-0655 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
Search all 20 local guides.
Find the next task, phone number, and script.