How to Start Polk County Homelessness Coordinated Entry
Complete the local assessment when someone is outside, in a vehicle, in shelter, or otherwise meets the coalition’s current homeless-intake rules.
Start here
Call the Homeless Coalition of Polk County at 863-687-8386. Coordinated Entry is an assessment and referral process, not a housing guarantee; leave a voicemail if staff cannot answer.
Monday–Thursday, 7 a.m.–5:30 p.m.; closed Friday
See current Coordinated Entry rulesWhat to have ready
- Name, age, Polk County location, and safe callback information
- Where the person slept and current housing status
- Household members, disability, veteran, and safety information
- Eviction or doubled-up documents if using a prevention pre-assessment
- Identification and income records if available, without delaying the first call
Words you can use
“I am currently [outside, in a vehicle, in shelter, or another situation] in Polk County and need Coordinated Entry screening. Which assessment fits, and what should I have ready?”
Steps in order
- 1
Describe the current sleeping situation accurately.
- 2
Complete the correct homeless or prevention pre-assessment.
- 3
Record the next step and keep contact information current.
- 4
Follow the coalition’s instructions to keep the file active, including periodic updates.
If the first answer is no or wait
Assessment does not guarantee housing. Dial 211 for current shelter, food, outreach, and immediate community referrals while options are explored.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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