How to Get Free SHINE Medicare Counseling in Polk County
Talk with a free, unbiased Medicare counselor before changing coverage or responding to a notice.
Start here
Call the Senior Connection Center at 1-800-963-5337 and ask for SHINE counseling. Have the Medicare card, current plan, prescriptions, providers, and complete notice or bill ready.
Monday–Friday, 8 a.m.–5 p.m.
See SHINE and aging servicesWhat to have ready
- Medicare and current plan cards
- The complete notice, denial, or bill
- Medication list and preferred pharmacies
- Doctors and services that must remain available
Words you can use
“I live in Polk County and need unbiased Medicare counseling about [notice, cost, or plan choice]. Is there a deadline, and what should I have ready?”
Steps in order
- 1
Do not cancel or enroll before checking dates and consequences.
- 2
Ask whether an appeal or enrollment period applies.
- 3
Compare prescriptions, providers, authorization rules, and total yearly cost.
- 4
Write down the counselor’s name and agreed next step.
If the first answer is no or wait
If a deadline is close, state the exact date first and also follow the appeal instructions on the notice.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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