How to Get Free SHINE Medicare Counseling in Orange County
Talk with a free, unbiased counselor before changing Medicare coverage or responding to a notice.
Start here
Call 1-800-963-5337 or 407-514-1800 and request SHINE counseling. Have the Medicare card, current plan, prescription list, and complete notice or bill ready.
Call for a counseling appointment
See local SHINE helpWhat to have ready
- Medicare and plan cards
- Complete notice, denial, or bill
- Medication list and pharmacies
- Doctors and services that must remain available
Words you can use
“I live in Orange County and need unbiased Medicare counseling about [notice, cost, or plan choice]. Is there a deadline, and what should I have ready?”
Steps in order
- 1
Do not cancel or enroll before checking dates and consequences.
- 2
Ask whether an appeal or enrollment period applies.
- 3
Compare prescriptions, doctors, authorization rules, and total yearly cost.
- 4
Write down the counselor’s name and next step.
If the first answer is no or wait
If a deadline is close, state the exact date first and follow the notice’s appeal instructions.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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