How to Request Mobile Crisis Help in Nassau County
Use Starting Point’s 24/7 crisis lines when urgent behavioral-health or substance-use support is needed and there is not immediate danger requiring 911.
Start here
Call Starting Point Behavioral Healthcare’s 24/7 crisis hotline at 904-206-1756. For immediate in-person mobile response at a home, school, or community location, call 904-580-0529. Call 911 for immediate danger or a medical emergency.
24/7; Mobile Response Team 904-580-0529
See Nassau crisis-response optionsWhat to have ready
- Nassau County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am requesting crisis help for a person in Nassau County at [location]. The observable behavior and safety concerns are [description]. Immediate danger is/is not present. Is phone support or mobile response appropriate?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Nassau County at 904-530-6010 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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