How to Apply for Utility Assistance in Nassau County
Use the local community-action agency for LIHEAP and ask the aging network about EHEAP when a household member is age 60 or older.
Start here
Call Northeast Florida Community Action Agency at 904-362-8052 and ask for the current Nassau County LIHEAP application route. If someone in the household is age 60 or older, also call ElderSource at 888-242-4464 and ask about EHEAP.
Funding and application windows change; agency main line 904-398-7472
See LIHEAP and community-action programsWhat to have ready
- Nassau County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need utility assistance for a Nassau County household. The shutoff or past-due deadline is [date], and a household member is/is not age 60 or older. Which application is open and what complete document list is required?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Nassau County at 904-530-6010 to locate another current route.
Official sources
- Northeast Florida Community Action Agency programs
- ElderSource HelpLine and Aging and Disability Resource Center
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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