How to Apply for Miami-Dade STS Paratransit
Apply based on the disability-related barriers that prevent use of fixed-route transit, not simply age or a diagnosis.
Start here
Call Miami-Dade paratransit customer service at 786-469-5000 and request the current Special Transportation Service application and eligibility instructions.
Monday–Friday, 8 a.m.–5 p.m.
See paratransit contactsWhat to have ready
- Photo identification and contact information
- Details about disability-related barriers to using regular transit
- Mobility devices, communication needs, and whether a personal care attendant is required
- Provider contact and supporting functional information requested by the application
Words you can use
“I need the current STS eligibility application. My disability prevents me from using fixed-route transit because [functional barriers]. What sections require professional verification, and how will I know the application is complete?”
Steps in order
- 1
Describe what happens at stops, on vehicles, and along the path of travel.
- 2
Keep a copy and proof of the submission date.
- 3
Ask how interviews, assessments, temporary eligibility, and decisions are handled.
- 4
Read any denial or conditional-eligibility notice for the appeal deadline.
If the first answer is no or wait
Call customer service with the submission date and ask whether anything is missing. Request the decision and appeal instructions in writing.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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