How to Get Free SHINE Medicare Counseling in Lee County
Talk with a free, unbiased Medicare counselor before changing coverage or responding to a notice.
Start here
Call AAASWFL at 866-413-5337 and ask for SHINE counseling. Have the Medicare card, current plan, prescriptions, providers, and complete notice or bill ready.
Monday–Friday, 8 a.m.–5 p.m.
See AAASWFL programsWhat to have ready
- Medicare and current plan cards
- The complete notice, denial, or bill
- Medication list and preferred pharmacies
- Doctors and services that must remain available
Words you can use
“I live in Lee County and need unbiased Medicare counseling about [notice, cost, or plan choice]. Is there a deadline, and what should I have ready?”
Steps in order
- 1
Do not cancel or enroll before checking dates and consequences.
- 2
Ask whether an appeal or enrollment period applies.
- 3
Compare prescriptions, providers, authorization rules, and total yearly cost.
- 4
Write down the counselor’s name and agreed next step.
If the first answer is no or wait
If a deadline is close, state the exact date first and also follow the appeal instructions on the notice.
Official sources
- AAASWFL programs and SHINE Medicare counseling
- Area Agency on Aging for Southwest Florida Elder Helpline
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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