How to Get Free SHINE Medicare Counseling in Jefferson County
Talk with a free, unbiased Medicare counselor before changing coverage or responding to a Medicare notice.
Start here
Call Advantage Aging Solutions at 866-467-4624 and request SHINE counseling for Jefferson County. Ask whether telephone counseling or a current in-person appointment is available.
Monday–Friday during business hours; appointments may be required
See current Jefferson SHINE optionsWhat to have ready
- Jefferson County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I live in Jefferson County and need unbiased Medicare counseling about [notice, appeal, cost, or plan choice]. The deadline is [date]. What appointment is available and what should I have ready?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Jefferson County at 850-342-0287 to locate another current route.
Official sources
Sources checked August 10, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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