How to Book a Highlands County Door-to-Door Ride
After eligibility is active, confirm the pickup window, fare, return trip, equipment, and companion rules.
Start here
Call MTM Transit at 800-260-0139. Give the exact pickup and destination addresses, appointment time, requested arrival time, return-trip plan, mobility equipment, and whether a personal care attendant or companion will ride.
Call for current reservation hours and advance-notice rules
Check current ride rulesWhat to have ready
- Highlands County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“My Highlands County transportation eligibility is active. I need a round trip from [address] to [address] on [date] for an appointment at [time]. Please repeat the pickup windows, fare, passenger details, and return instructions.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Highlands County at 863-402-6500 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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