How to Get Free SHINE Medicare Counseling in Collier County
Talk with a free, unbiased Medicare counselor before changing coverage or responding to a Medicare notice.
Start here
Call the Area Agency on Aging for Southwest Florida at 866-413-5337 and ask for SHINE. Have the Medicare card, plan information, medication list, and complete notice or bill ready.
Monday–Friday, 8 a.m.–5 p.m.; appointments may be required
Connect with free SHINE counselingWhat to have ready
- Collier County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am in Collier County and need unbiased Medicare help with [issue]. The notice or enrollment deadline is [date]. What should I do first?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and use Collier 211 or Collier 311 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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