How to Find Energy or Utility Assistance in Alachua County
Use ElderCare for older-adult emergency-energy screening and 211 for other current utility-assistance routes.
Start here
For an older adult facing an energy emergency, call ElderCare of Alachua County at 352-265-9040. Other households can dial 211 or call 352-332-4636 for current utility-assistance screening; funding can open and close.
Monday–Friday during business hours; dial 211 for other household routes
See ElderCare servicesWhat to have ready
- Alachua County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need utility-assistance screening for an Alachua County household. The deadline is [date], someone in the home is/is not an older adult, and the financial crisis is [describe]. Which current application applies?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Alachua County at 352-374-5204 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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