How to Request Mobile Crisis Help in St. Lucie County
Use the local behavioral-health route for urgent assessment when there is not immediate danger requiring 911.
Start here
Dial 211 and ask for the New Horizons Mobile Response Team. For 24-hour behavioral-health screening, call New Horizons at 772-672-8470. Call or text 988 for suicide or mental-health crisis support, and call 911 for immediate danger or a medical emergency.
24/7; dial 211 for Mobile Response Team dispatch
See current New Horizons crisis contactsWhat to have ready
- St. Lucie County address, ZIP code, and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am requesting crisis help for a person in St. Lucie County at [location]. The observable behavior and safety concerns are [description]. Immediate danger is/is not present. Is mobile response appropriate?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call St. Lucie County at 772-462-1100 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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