How to Start a Long-Term-Care Screening in Santa Rosa County
Describe hands-on care and supervision needs to the regional point of entry for Medicaid long-term-care screening.
Start here
Call the Northwest Florida Elder Helpline at 850-494-7100 or 866-531-8011. Ask whether the resident should complete a Medicaid Managed Care Long-Term Care screening and what starts the process.
Monday–Friday during business hours; toll-free 866-531-8011
Start long-term-care screeningWhat to have ready
- Santa Rosa County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need to know whether this Santa Rosa County resident should have a Medicaid long-term-care screening. The hands-on help and supervision needed are [list]. What starts the screening?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Santa Rosa County at 850-983-1877 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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